The Malaysian Association of Tour & Travel Agents (MATTA) has set up a service counter in the Kuala Lumpur International Airport arrival hall to help inbound members serve their guests better.
Inbound tourists with difficulties at the airport such as not being able to locate their tour representatives can approach the service counter for help, said MATTA vice president inbound A Aruldas.
The counter service will also be able to assist in providing alternative airport transfers in the event of delays.
Thirty-five inbound players who are MATTA members have already subscribed, for a quarterly fee, to the service launched on November 17
Meanwhile six services counters are already being managed by agencies of different services who are also members of MATTA. It is not certain if these counters complement each other or otherwise.
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