Wednesday, May 23, 2012


Can a visit to Malaysia change the life of a visitor. Your guess is as good as ours.

How will an outstanding customer service look like in Malaysia. Have anyone call you by your name upon checking in a hotel in Kuala Lumpur.

At any  property in Malaysia, would anyone call you by your name to thank you for your custom after you signed your  name on a bill for a meal in the restaurant . Each and every time you came back to the location, more and more servers would greet you  by your name.

Would you  had to place a bag on the floor, and will remain there until you call a bell captain. Although the hotel staff essentially provide mini ottomans for you briefcases and bags it is never in sight.

In other countries you  only push an elevator button on average once out of 10 attempts, as the staff would be attentive and not only pushed the up/down button, but also lit the indicator inside the elevator for your floor. Nothing was beyond their vision for providing exceptional service and surprises.
Can the visitor learn about the true art of hospitality and the investment made by dedicated salespeople. On a holiday weekend, the leaders of the sales team and other executives set up rich experiences to learn not only about their hotels but also about their destinations and culture.

Each meal was spent with a representative who provided their full attention without once glancing at the time nor ever appearing to want the entertainment of their guests to end.

Will our guests learn  to appreciate the Malaysian  way of life and  gain a deep overall appreciation for the people and the service culture of Malaysia.

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