Malaysians can now go online and apply for and renew passports from the comfort of their homes, at any time of the day.
The new online data management system known as MyImms (My Imigresen), should see less congestion at Immigration counters, said Immigration Department director-general Datuk Alias Ahmad.
An Immigration official said that MyImms will also bring greater efficiency in tracking the number of foreigners who have overstayed in the country.
“We should also see an improvement in the biometric check-in counters at the Low-Cost Carrier Terminal, which has received many complaints of always being offline and causing a crawl at the counter services,” Alias said after launching the department’s ‘Senyum, Sapa dan Sopan’ (Smile, Greet and Courteous) campaign here yesterday.
Alias said the campaign is aimed at adding value to the department’s services to the public.
He added that a plan to transform the department has been submitted to Home Minister Datuk Seri Hishammuddin Hussein.
“The plan includes 54 areas of concern, with the welfare of immigration officials and enforcement of integrity practices being among the top initiatives.
“The Home Minister will make an official announcement about this transformation plan soon,” Alias said.
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