The new low-cost carrier terminal at the Kuala Lumpur International Airport,in Sepang or KLIA2, will feature more self-service options for passengers to manage their travel than the current one.
This is in line with a global trend in which airports and airlines are increasingly moving towards self-service.MAHB data shows that 65 per cent of passengers at the current low-cost carrier terminal, also in Sepang, use self-service compared with 25 per cent at the main terminal building.
The self-service for passengers using KLIA2 include common-use self service kiosks and baggage drop, home-printed boarding pass and baggage tag, as well as free wifi and Internet kiosks. KLIA2 is expected to be completed in April next year.
Passengers, especially the younger and more information technology-savvy ones, want better control of their travel experience to ensure that it is hassle-free.
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